Privacy policy

This Privacy Policy is intended to inform you about the personal data we process in connection with our activities and operations, including our hotelschlossragaz.ch website. Specifically, we provide information on what personal data we process, how, and where. We also inform about the rights of individuals whose data we process.

For individual or additional activities and operations, further privacy policies and other legal documents such as General Terms and Conditions (GTC), terms of use or participation conditions may apply.

We are subject to Swiss data protection law and any applicable foreign data protection law, such as that of the European Union (EU) with the General Data Protection Regulation (GDPR). The European Commission recognizes that Swiss data protection law ensures adequate data protection.


1. Contact Addresses

Responsibility for the processing of personal data:

 

Hotel Schloss Ragaz AG

Schloss-Strasse 1

7310 Bad Ragaz

info@hotelschlossragaz.ch

 

2. Terms and Legal Bases

2.1 Terms

Personal data are all information related to a specific or identifiable natural person. An affected person is a person whose personal data we process.

Processing includes every handling of personal data, regardless of the means and methods used, for example, the retrieval, comparison, adaptation, archiving, storage, reading out, disclosure, procurement, recording, collecting, deletion, publication, organization, storage, modification, distribution, linking, destruction, and use of personal data.

The European Economic Area (EEA) comprises the Member States of the European Union as well as Liechtenstein, Iceland, and Norway. The General Data Protection Regulation (GDPR) refers to the processing of personal data as the processing of personal-related data.

2.2 Legal Bases

We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (Data Protection Act, DPA) and the Ordinance on Data Protection (Data Protection Ordinance, DPO).

Where applicable, we process personal data in accordance with the General Data Protection Regulation (GDPR) based on at least one of the following legal grounds:

  • Art. 6 (1) (b) GDPR for the necessary processing of personal data for the performance of a contract with the data subject or to carry out pre-contractual measures.
  • Art. 6 (1) (f) GDPR for the necessary processing of personal data to protect the legitimate interests of us or a third party, provided that the fundamental freedoms and fundamental rights and interests of the data subject do not prevail. Legitimate interests are, in particular, our interest in carrying out our activities and operations in a sustainable, user-friendly, secure, and reliable manner, as well as being able to communicate about it, ensuring information security, protection against misuse, enforcement of our own legal claims, and compliance with Swiss law.
  • Art. 6 (1) (c) GDPR for the necessary processing of personal data to fulfill a legal obligation to which we are subject according to the possibly applicable law of member states in the European Economic Area (EEA).
  • Art. 6 (1) (e) GDPR for the necessary processing of personal data for the performance of a task carried out in the public interest.
  • Art. 6 (1) (a) GDPR for the processing of personal data with the consent of the data subject.
  • Art. 6 (1) (d) GDPR for the necessary processing of personal data to protect the vital interests of the data subject or another natural person.

3. Type, Scope and Purpose

We process the personal data that are necessary to carry out our activities and operations in a sustainable, user-friendly, secure, and reliable manner. Such personal data may fall into categories such as inventory and contact data, browser and device data, content data, meta or marginal data, usage data, location data, sales data, as well as contract and payment data.

We process personal data for the duration that is required for the respective purpose or purposes or as required by law. Personal data whose processing is no longer necessary are anonymized or deleted.

We may have personal data processed by third parties. We can process personal data together with third parties or transmit them to third parties. These third parties are particularly specialized providers whose services we use. We also ensure data protection with these third parties.

We generally process personal data only with the consent of the affected individuals. If and insofar as processing is permitted for other legal reasons, we may waive obtaining consent. For example, we may process data without consent in order to fulfill a contract, to comply with legal obligations, or to protect overriding interests.

In this context, we particularly process information that an affected person voluntarily transmits to us when contacting us – for example, by postal mail, email, instant messaging, contact form, social media, or telephone – or when registering for a user account. We can store such information, for example, in an address book, in a Customer-Relationship-Management system (CRM system), or with similar tools. If we receive data about other persons, the transmitting persons are obliged to ensure data protection towards these persons and to ensure the accuracy of this personal data.

We also process personal data that we receive from third parties, obtain from publicly accessible sources, or collect during the performance of our activities and operations, provided and to the extent such processing is legally permissible.


4. Data Security

We take appropriate technical and organizational measures to ensure data security appropriate to the respective risk. With our measures, we ensure, in particular, the confidentiality, availability, traceability, and integrity of the processed personal data.

Access to our online presence, particularly our website, is carried out using transport encryption (SSL / TLS, especially with Hypertext Transfer Protocol Secure, abbreviated as HTTPS). Most browsers mark transport encryption with a small padlock in the address bar.

Our digital communication is – like basically any digital communication – subject to mass surveillance without cause or suspicion as well as other surveillance by security authorities in Switzerland, the rest of Europe, the United States of America (USA), and in other countries. We have no direct influence on the corresponding processing of personal data by intelligence agencies, police stations, and other security authorities.


5. Personal Data Abroad

We generally process personal data in Switzerland and in the European Economic Area (EEA). However, we may also export or transfer personal data to other states, in particular to process them there or have them processed.

We can export personal data to all states and territories on Earth as well as elsewhere in the universe, provided that the law there provides adequate data protection according to the decision of the Swiss Federal Council and – to the extent that the General Data Protection Regulation (GDPR) is applicable – according to the decision of the European Commission.

We may transfer personal data to countries whose law does not ensure adequate data protection, provided data protection is guaranteed for other reasons, especially on the basis of standard data protection clauses or with other suitable guarantees. Exceptionally, we may export personal data to countries without adequate or suitable data protection if the special data protection legal requirements are met, for example, the explicit consent of the affected individuals or a direct connection with the conclusion or fulfillment of a contract. We are happy to provide affected individuals with information about any guarantees upon request or to supply a copy of any guarantees.


6. Rights of Affected Persons

6.1 Data Protection Claims

We grant affected persons all claims in accordance with the applicable data protection law. In particular, affected individuals have the following rights:

  • Information: Affected individuals can request information about whether we process personal data concerning them, and if so, what personal data is involved. Affected individuals also receive the information necessary to assert their data protection claims and to ensure transparency. This includes the processed personal data as such, but also information on the purpose of processing, the duration of storage, any disclosure or export of data to other countries, and the origin of the personal data.
  • Correction and Restriction: Affected individuals can correct inaccurate personal data, complete incomplete data, and restrict the processing of their data.
  • Deletion and Objection: Affected individuals can have personal data deleted ("right to be forgotten") and object to the processing of their data with effect for the future.
  • Data Release and Data Transfer: Affected individuals can request the release of personal data or the transfer of their data to another controller.

We may postpone, restrict, or deny the exercise of the rights of affected persons within the legally permissible framework. We may inform affected individuals about any conditions that must be fulfilled for the exercise of their data protection claims. For example, we may refuse to provide information with reference to trade secrets or the protection of other persons in whole or in part. We may also refuse the deletion of personal data with reference to statutory retention obligations in whole or in part.

We may exceptionally envisage costs for the exercise of the rights. We inform affected individuals in advance about any possible costs.

We are obliged to identify affected persons who request information or assert other rights with appropriate measures. Affected individuals are required to cooperate.


6.2 Legal Protection

Affected persons have the right to enforce their data protection claims through legal proceedings or to file a complaint with a competent data protection supervisory authority.

The data protection supervisory authority for notifications from affected individuals against private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).

Possible data protection supervisory authorities for complaints from affected individuals – insofar and to the extent that the General Data Protection Regulation (GDPR) is applicable – are organized as members in the European Data Protection Board (EDPB). In some member states within the European Economic Area (EEA), the data protection supervisory authorities are federally structured, especially in Germany.


7. Use of the Website

7.1 Cookies

We may use cookies. Cookies – both our own cookies (First-Party Cookies) and cookies from third parties whose services we use (Third-Party Cookies) – are data stored in the browser. Such stored data need not be limited to traditional cookies in text form.

Cookies can be temporarily stored in the browser as "Session Cookies" or for a specific period of time as so-called permanent cookies. "Session Cookies" are automatically deleted when the browser is closed. Permanent cookies have a specific storage duration. Cookies, in particular, enable a browser to be recognized on the next visit to our website and thus, for example, to measure the reach of our website. However, permanent cookies can also be used for online marketing, for example.

Cookies can be completely or partially deactivated in the browser settings at any time and can also be deleted. Without cookies, our website may not be available in full. We request – at least to the extent necessary – the explicit consent for the use of cookies.

For cookies used for success and reach measurement or for advertising, a general objection ("Opt-out") is possible for numerous services via AdChoices (Digital Advertising Alliance of Canada), the Network Advertising Initiative (NAI), YourAdChoices (Digital Advertising Alliance), or Your Online Choices (European Interactive Digital Advertising Alliance, EDAA).

7.2 Server Log Files

We may record the following details for each access to our website, provided they are transmitted by your browser to our server infrastructure or can be determined by our web server: date and time including timezone, IP address, access status (HTTP status code), operating system including interface and version, browser including language and version, the specific sub-page of our website accessed including the amount of data transferred, the last web page visited in the same browser window (referrer).

We store such information, which may also constitute personal data, in server log files. This information is necessary to permanently, user-friendly, and reliably provide our website, as well as to ensure data security and therefore, in particular, the protection of personal data – also by or with the help of third parties.


7.3 Tracking Pixels

We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels – including those from third parties whose services we utilize – are small, typically invisible images that are automatically retrieved when visiting our website. Tracking pixels can capture the same information as recorded in server log files.


8. Notifications and Communications

We send notifications and communications via email and other communication channels such as instant messaging or SMS.

8.1 Success and Reach Measurement

Notifications and communications may contain web links or tracking pixels that record whether an individual message has been opened and which web links have been clicked. Such web links and tracking pixels can also record the use of notifications and communications on a personal basis. We require this statistical recording of use for success and reach measurement, to send notifications and communications effectively and user-friendly, as well as permanently, securely, and reliably, based on the needs and reading habits of the recipients.

8.2 Consent and Objection

You must principally provide explicit consent to the use of your email address and other contact addresses unless the use is permissible for other legal reasons. We prefer to use the "Double Opt-in" procedure for any consent, meaning you will receive an email with a web link that you must click to confirm, ensuring that no misuse by unauthorized third parties can occur. We may log such consents, including IP address, date, and time for evidence and security reasons.

You can principally object to receiving notifications and communications such as newsletters at any time. With such an objection, you can simultaneously object to the statistical recording of usage for success and reach measurement. This does not affect the necessary notifications and communications related to our activities and operations.

8.3 Service Providers for Notifications and Communications

We send notifications and communications with the help of specialized service providers.

In particular, we use:

Mailchimp: Communication platform; provider: The Rocket Science Group LLC DBA Mailchimp (USA) as a subbsidiary of Intuit Inc. (USA); Information on data protection: Privacy Statement (Intuit) including "Country and Region-Specific Terms," "Mailchimp Privacy FAQs", Cookie Policy, "Privacy Rights Requests", "Legal Terms".

9. Social Media

We have a presence on social media platforms and other online platforms to communicate with interested parties and inform them about our activities and operations. In connection with such platforms, personal data may also be processed outside of Switzerland and the European Economic Area (EEA).

The General Terms and Conditions (GTC), terms of use, privacy policies, and other provisions of the respective operators of these platforms also apply. These provisions particularly inform about the rights of affected individuals directly against the respective platform, including the right to information.

For our social media presence on Facebook, including the so-called Page Insights, we are — if and to the extent the General Data Protection Regulation (GDPR) is applicable — jointly responsible with Meta Platforms Ireland Limited (Ireland). Meta Platforms Ireland Limited is part of the Meta Companies (including those in the USA). Page Insights provide information about how visitors interact with our Facebook presence. We use Page Insights to provide our social media presence on Facebook effectively and user-friendly.

Further information about the type, scope, and purpose of data processing, information about the rights of affected individuals, and the contact details of Facebook as well as Facebook's Data Protection Officer can be found in the Facebook Privacy Policy. We have entered into the so-called Controller Addendum with Facebook and have especially agreed that Facebook is responsible for ensuring the rights of affected individuals. For the so-called Page Insights, the relevant information can be found on the page Information about Page insights including Information about page insight Data.


10. Services from Third Parties

We use services provided by specialized third parties to be able to carry out our activities and operations continuously, user-friendly, securely, and reliably. Such services allow us to embed functions and content into our website. For such embedding, the services used technically require at least temporarily collecting the IP addresses of users.

For necessary security-related, statistical, and technical purposes, third parties whose services we use may process data related to our activities and operations in an aggregated, anonymized, or pseudonymized manner. These are, for example, performance or usage data to provide their respective service.

We particularly use:


10.1 Digital Infrastructure

We use services from specialized third parties to be able to utilize the necessary digital infrastructure in relation to our activities and operations. This includes, for example, hosting and storage services from selected providers.

We especially use:


10.2 Contact Options

We use services from selected providers to be able to better communicate with third parties such as potential and existing customers.

10.3 Map Material

We use services from third parties to be able to embed maps into our website.

We especially use:


10.4 Fonts

We use services from third parties to be able to embed selected fonts as well as icons, logos, and symbols into our website.

We especially use:


Google Fonts: Fonts; Provider: Google; Google Fonts-specific information: "Privacy and Google Fonts", "Privacy and Data Collection".

10.5 Advertising

We utilize the opportunity to display targeted advertising for our activities and operations on third-party platforms such as social media platforms and search engines.

With such advertising, we particularly aim to reach individuals who are already interested in or could be interested in our activities and operations (Remarketing and Targeting). For this purpose, we may transmit corresponding – possibly also personal – information to third parties that enable such advertising. We can also determine whether our advertising is successful, namely whether it leads to visits to our website (Conversion Tracking).

Third parties where we advertise and where you as a user are registered may be able to associate the use of our website with your profile there.

We especially use:

11. Website Extensions

We use extensions for our website to be able to use additional functions.

Specifically, we use:

Google reCAPTCHA: Spam protection (differentiation between desired comments from humans and unwanted comments from bots and spam); Provider: Google; Specific information about Google reCAPTCHA: What is reCAPTCHA?.

12. Success and Reach Measurement

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We try to determine how our online services are used. In this context, we can measure, for example, the success and reach of our activities and operations, as well as the impact of third-party links on our website. We can also test and compare how different parts or versions of our online services are used (using the "A/B testing" method). Based on the results of success and reach measurement, we can particularly correct errors, strengthen popular content, or make improvements to our online offering.

For success and reach measurement, the IP addresses of individual users are mostly stored. In this case, IP addresses are generally shortened ("IP masking") to comply with the principle of data economy through appropriate pseudonymization.

Success and reach measurement may involve the use of cookies and the creation of user profiles. Any created user profiles may include, for example, the individual pages visited or content viewed on our website, information about the size of the screen or browser window, and the – at least approximate – location. Generally, any user profiles are exclusively created in a pseudonymized form and not used for the identification of individual users. Some third-party services, where users are registered, may associate the use of our online offerings with the user's account or profile at the respective service.

Specifically, we use:

Wir nutzen insbesondere:

  • Google Analytics: Success and reach measurement; Provider: Google; Specific information about Google Analytics: Measurement across different browsers and devices (Cross-Device Tracking) as well as with pseudonymized IP addresses, which are only exceptionally transmitted in full to Google in the USA, "Privacy", "Browser Add-on to Disable Google Analytics".
  • Google Tag Manager: Integration and management of other services for success and reach measurement as well as further services from Google and third parties; Provider: Google; Specific information about Google Tag Manager: "Data Collected by Google Tag Manager"; additional privacy information can be found in the individual integrated and managed services.

13. Video Surveillance

We use video surveillance for the prevention of criminal offenses and for evidence collection in the case of crimes, as well as to exercise our property rights. Where and to the extent that the General Data Protection Regulation (GDPR) is applicable, this constitutes our overriding legitimate interests according to Art. 6 Para. 1 lit. f GDPR.

We store recordings from our video surveillance for as long as they are necessary for evidence collection.

We may secure recordings due to legal obligations, to enforce our own legal claims, and in the suspicion of criminal offenses, and transfer them to competent authorities, in particular to judicial or law enforcement agencies.


14. Final Provisions

We have created this privacy policy with the Data Protection Generator from Datenschutzpartner

We may adjust and supplement this privacy policy at any time. We will inform about such adjustments and supplements in a suitable manner, especially by publishing the current privacy policy on our website.





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